Products

All our products and services are subject to availability and may be discontinued at any time.

Products are priced in UK Sterling. We reserve the right to alter product description or pricing without notice.

Whilst we endeavour to ensure our product images are as accurate as possible, there may be colour variations when viewed on different computer screens and devices. Therefore slight variations may occur between onscreen products, proofs (where applicable) and the final printed item.

Our personalised products are unique to each customer. Rosie Robins LLP will make all reasonable efforts to check content supplied, but any spelling/grammar will be the responsibility of the customer.

Returns

All of our personalised items are non-cancellable and non-refundable.

Non-personalised items can be returned within 14 days of receiving the product. Should you wish to return a product, please notify us by email (hello@rosierobins.com) detailing the reason you wish to return the product.

Unless faulty, products must be returned at your expense in the same condition that they have been received. Please use a ‘signed for’ delivery method and obtain proof of posting.

Data Protection

We are committed to protecting your privacy and will only use the information we collect about you lawfully in accordance with the Data Protection Act 1998. Your details will not be passed to any third parties and we will treat all your personal information as confidential.

We hold your name, address, phone number and email address. We do not hold your credit/debit card details.

You will not be contacted by telephone or email with any special offers or promotions unless you agree to be contacted, by opting in to receive our newsletter.

Cookie Policy

Cookies are little pieces of information which pass between any website you are visiting and your computer, tablet or smartphone. They are very clever and can be used to record how long you spend on a webpage, what links you click, even your preference for page layouts and colour schemes. They can also be used to store data on what is in your ‘shopping cart'.

Rosie Robins website does use cookies. We believe that this is only to an extent that would be regarded as low level. For example, we use an analytics program to understand how many users are visiting our website, where they come from and the most popular areas of content.

By using Rosie Robins, you consent to the processing of data about you in the manner and for the purposes stated in this policy. You can opt out by following the instructions laid out here.

Copyright

This website and its design, and all its contents and design of, are the sole property of Rosie Robins LLP. Any reproduction of part or all of its contents are strictly prohibited.

Rosie Robins LLP is a member of ACID (ANTI COPYING IN DESIGN)

Delivery

Delivery within the UK is free and send by Royal Mail. Some items may require a signature.

Any order with a delivery address outside the UK will be dispatched either by Royal Mail Airsure or Royal Mail International Signed for.

Rosie Robins LLP is not responsible for Royal Mail delivery times. All delivery times are approximate.

Payment

Payment is accepted by Credit/Debit card or Paypal. Payment will be debited at the time of purchase, or soon thereafter. Credit/Debit card payments are securely processed by Sagepay, our third party payment provider. All Credit/Debit card payments are subject to authorisation by your card issuer

Disclaimer

The information contained in this website is provided by Rosie Robins LLP and is for general information purposes only.

Whilst we aim to keep the information up to date and correct, we make no guarantees of any kind, regarding the accuracy, suitability or availability with respect to the website or the information, products, services, or related designs.

Any reliance you place on such information is strictly at your own risk.

Rosie Robins LLP takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control. We will not be responsible for any loss of content/material uploaded or transmitted through the website.

We reserve the right to amend these terms and conditions at any time.